Frequently Asked Questions
Delivery and Collection
Gift cards cannot be used to purchase additional gift cards. Discount codes cannot be used when purchasing gift cards.
If you need to change the date or time of your delivery slot please contact us within two hours of placing your order at firstname.lastname@example.org
We require a minimum of 48 hours notice for all cake orders.
Unfortunately, our loaves and kits are not prepared in a designated allergen free area. Therefore products may contain traces of nuts.
All cake loaves are baked less than 24 hours before the scheduled delivery slot.
Yes, all of our products are suitable for vegans and those who follow a dairy free diet.
Yes, we sell nut free cake loaves and kits. However please note, we do not have a special designated area to prepare our nut free products.
Yes, we advise cutting the cake in to slices before freezing and allowing it to fully defrost before eating.
Please store your cake in an airtight container. This will help the cake retain moisture making it just as yummy for the next day. For more information please visit the Cake Care page.
Please keep your baking kit in a cool dry place out of direct sunlight.